Privacy Policy

Effective Date: July 2026

At Andrew Sumner Counselling, your privacy is important. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website or contact the practice.

Information We Collect

You may choose to provide personal information by:

  • Completing the contact or enquiry form
  • Booking an appointment
  • Contacting us by phone or email

This information may include:

  • Your name
  • Email address
  • Phone number
  • General information you choose to include in your message

This website may also collect anonymous information such as:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on the website

This information is used to improve website performance and user experience.

How Your Information Is Used

Personal information is used to:

  • Respond to your enquiries
  • Arrange appointments
  • Provide counselling services
  • Meet legal and professional record-keeping requirements
  • Improve the website and client experience

Your information will never be sold or shared with third parties for marketing purposes.

Confidentiality

Protecting client confidentiality is a fundamental part of counselling practice.

Information shared during counselling sessions is kept confidential except where disclosure is required or permitted by law, including situations involving:

  • Risk of serious harm to yourself or others
  • Suspected abuse or neglect where reporting is legally required
  • A court order or other legal obligation
  • Your written consent to release information

Third-Party Services

This website may use trusted third-party services including:

  • Website hosting
  • Online appointment booking
  • Website analytics
  • Spam protection

These providers only receive information necessary to perform their services and are expected to protect your information appropriately.

Cookies

This website may use cookies to improve functionality and analyse website traffic.

You can disable cookies through your web browser, although some parts of the website may not function as intended.

Data Security

Reasonable administrative, technical, and physical safeguards are used to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While every effort is made to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

You may request to:

  • Access the personal information held about you
  • Correct inaccurate information
  • Ask questions about how your information is managed

Requests can be made using the contact details below.

Contact

Andrew Sumner Counselling
West Coast Collective
618 Anderton Rd, Unit 109
Comox, BC V9M 0C3

Phone: (250) 218-8633
Email: andrewsumner60@gmail.com

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. Any updates will be published on this page with a revised effective date.